Your Privacy, Our Commitment

Introduction

EchoMesh ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our adaptive game audio platform, website, and related services (collectively, the "Services").

This policy applies to all users of our Services, including game developers, audio professionals, and visitors to our website. By using our Services, you consent to the data practices described in this policy.

Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Create an Account: Name, email address, company information, job title, and contact details
• Use Our Services: Project information, audio preferences, collaboration data, and communication records
• Make Purchases: Billing information, payment details, and transaction history
• Contact Support: Support requests, feedback, and correspondence with our team
• Participate in Surveys: Responses to user experience surveys and product feedback forms
• Subscribe to Communications: Newsletter preferences and marketing communication settings
• Attend Events: Registration information for webinars, conferences, and training sessions

Information Collected Automatically

When you access our Services, we automatically collect certain information:

• Device Information: IP address, browser type and version, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, click-through rates, feature usage patterns
• Technical Data: Log files, error reports, performance metrics, and system diagnostics
• Location Data: General geographic location based on IP address (not precise location)
• Cookie Data: Information collected through cookies and similar tracking technologies
• Analytics Data: User interaction patterns, session duration, and platform performance metrics

Audio Analytics Data

Through our SDK integration, we collect anonymized audio analytics data including:

• Audio event triggers and player response patterns
• Session duration and engagement metrics correlated with audio elements
• A/B testing results for different audio configurations
• Player retention data associated with audio choices
• Performance metrics for audio assets and soundpacks

How We Use Your Information

We use the collected information for legitimate business purposes, including:

• Service Provision: Providing, maintaining, and improving our platform and services
• Account Management: Creating and managing user accounts, processing registrations
• Payment Processing: Processing transactions, managing subscriptions, and handling billing
• Customer Support: Responding to inquiries, providing technical assistance, and resolving issues
• Product Development: Analyzing usage patterns to enhance features and develop new services
• Communication: Sending service updates, security alerts, and important notifications
• Marketing: Delivering relevant content, promotional materials, and product announcements (with consent)
• Analytics: Understanding user behavior, measuring platform performance, and generating insights
• Security: Detecting fraud, preventing abuse, and maintaining platform security
• Legal Compliance: Meeting regulatory requirements and legal obligations
• Business Operations: Internal reporting, quality assurance, and operational improvements

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our platform:

• Cloud hosting and infrastructure providers
• Payment processors and billing services
• Analytics and monitoring tools
• Customer support platforms
• Email and communication services

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to confidentiality agreements.

Legal Requirements

We may disclose your information when required by law or when we believe disclosure is necessary to:

• Comply with legal obligations or court orders
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our users
• Prevent fraud or security threats

Consent-Based Sharing

We may share your information with your explicit consent for specific purposes, such as:

• Connecting you with composers through our marketplace
• Facilitating collaboration on audio projects
• Participating in industry research or case studies

Data Security

We implement comprehensive security measures to protect your personal information:

• Encryption: Data is encrypted in transit using TLS and at rest using AES-256
• Access Controls: Role-based access controls and multi-factor authentication
• Network Security: Firewalls, intrusion detection, and regular security monitoring
• Data Centers: Secure, certified data centers with physical access controls
• Regular Audits: Security assessments, penetration testing, and compliance audits
• Employee Training: Regular security awareness training for all staff members
• Incident Response: Established procedures for detecting and responding to security incidents
• Data Minimization: Collecting only necessary data and regular data purging

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal data and information about how it's processed
• Correction: Request correction of inaccurate or incomplete personal information
• Deletion: Request deletion of your personal data (subject to legal and contractual obligations)
• Restriction: Request restriction of processing under certain circumstances
• Portability: Request a copy of your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests or for marketing purposes
• Withdraw Consent: Withdraw consent for processing where consent is the legal basis
• Complaint: Lodge a complaint with relevant data protection authorities

To exercise these rights, please contact us at privacy@lysmeriver.com. We will respond to your request within 30 days.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including Brazil, the United States, and European Union member states. We ensure appropriate safeguards are in place:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions for countries with equivalent data protection laws
• Binding Corporate Rules for intra-group transfers
• Certification schemes and codes of conduct

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy:

• Account Data: Retained while your account is active and for 3 years after closure
• Transaction Records: Retained for 7 years for accounting and tax purposes
• Analytics Data: Anonymized data may be retained indefinitely for research purposes
• Support Communications: Retained for 2 years for quality assurance
• Marketing Data: Retained until you unsubscribe or object to processing

Children's Privacy

Our Services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated policy on our website with a new "Last updated" date
• Sending email notifications to registered users
• Displaying prominent notices on our platform

Your continued use of our Services after the effective date of the updated policy constitutes acceptance of the changes.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: privacy@lysmeriver.com
• Phone: +55 81 99469-6460
• Address: Rua da Harmonia, 655 - Casa Amarela, Recife - PE, 52051-395, Brazil
• Data Protection Officer: dpo@lysmeriver.com

We are committed to resolving any privacy concerns promptly and transparently.